Healthcare Customer Service Representative (Bachelor's Degree Holders) - Bali, Indonesia

Join Foundever, a global leader in customer experience solutions, as a Healthcare Customer Service Representative in beautiful Bali, Indonesia! We're seeking passionate, degree-qualified professionals to deliver exceptional support to healthcare clients and patients. In this role, you'll handle customer inquiries, manage complaints, and ensure a seamless experience using our proprietary CRM system, Zendesk.

Foundever is a dynamic company with a strong commitment to innovation and employee growth. Located in Bali, you'll have the opportunity to work in a vibrant, international environment while contributing to our mission of transforming customer experiences globally.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to healthcare clients and patients, ensuring their needs are met with empathy and professionalism.
• Handle customer inquiries, complaints, and feedback through email, phone, and chat, using Zendesk as our primary CRM system.
• Manage and escalate issues to the appropriate teams, ensuring timely resolution.
• Assist in the development and implementation of customer service best practices and procedures.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Stay up-to-date with industry trends and best practices in healthcare customer service.
• Contribute to the continuous improvement of our customer service processes and tools.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a related field, preferably in Business Administration, Psychology, or a related healthcare discipline.
• Minimum 2 years of experience in customer service, preferably in a healthcare or related industry.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving and analytical skills.
• Familiarity with CRM systems, particularly Zendesk, is a plus.
• Ability to work in a fast-paced, dynamic environment.
• Professional and empathetic attitude towards customers.
• Willingness to travel within Indonesia as needed.

🛠️ Keahlian

Lowongan Terkait