Contact Center Agent for Aviation Industry - Yogyakarta

Join Infomedia Nusantara as a Contact Center Agent in the aviation industry, based in Yogyakarta. This is a unique opportunity to be the voice of a leading airline, providing exceptional customer service to passengers and ensuring smooth communication. As a Contact Center Agent, you'll be the first point of contact for passengers, handling inquiries, reservations, and complaints with professionalism and empathy. Infomedia Nusantara is a trusted name in the aviation industry, known for its commitment to excellence and customer satisfaction. In this role, you'll use industry-standard tools like CRM systems and ticketing software to manage customer interactions efficiently. The city of Yogyakarta offers a vibrant cultural scene and a high quality of life, making it an ideal place to work and live.

Your daily tasks will include handling customer calls, emails, and chats, resolving issues promptly, and ensuring that passengers have a positive experience. You'll work in a dynamic environment, collaborating with a team of dedicated professionals to deliver top-notch service. This role is perfect for someone who is passionate about customer service and wants to make a difference in the aviation industry. Infomedia Nusantara offers competitive compensation and opportunities for growth, making it an excellent choice for your career.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and chats from passengers, providing prompt and professional responses.
• Use CRM systems and ticketing software to manage customer interactions and track resolutions.
• Resolve customer inquiries, complaints, and issues related to bookings, cancellations, and other travel services.
• Ensure compliance with company policies and procedures, maintaining high standards of service.
• Collaborate with the team to improve customer satisfaction and enhance the overall customer experience.
• Provide feedback and suggestions for process improvements to enhance operational efficiency.
• Adhere to service level agreements (SLAs) and performance metrics to ensure quality service.
• Participate in training and development programs to stay updated with industry best practices.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1 year of experience in a customer service or contact center role.
• Excellent communication skills in both written and spoken Indonesian.
• Familiarity with CRM systems and ticketing software is a plus.
• Ability to work in a fast-paced environment and meet service level agreements.
• Strong problem-solving skills and attention to detail.
• Ability to handle multiple tasks and prioritize work effectively.
• Professional and empathetic demeanor, with a customer-first mindset.

🛠️ Keahlian

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