Front Desk Officer - Luxury Dive Resort in Nusa Lembongan

Embark on an exciting career in paradise as a Front Desk Officer at our exclusive dive resort in Nusa Lembongan, Bali. This is a unique opportunity to combine your passion for hospitality with the breathtaking beauty of island life. As the first point of contact for our guests, you will be responsible for ensuring a seamless and memorable experience from check-in to check-out. Our resort offers a serene and luxurious environment, perfect for those seeking a balance between adventure and relaxation.

Join our team and be part of a vibrant community that values both professional growth and personal well-being. With a salary range of IDR 5,000,000 to IDR 8,000,000 per month, this role offers competitive compensation and a chance to work in one of the most beautiful destinations in the world.

If you are a hospitality professional with a passion for creating exceptional guest experiences, we invite you to apply and become a part of our story in Nusa Lembongan.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs efficiently using our hotel management system, including PMS (Property Management System).
• Handle reservations, cancellations, and modifications with a high level of accuracy and professionalism.
• Provide excellent customer service, addressing guest inquiries and concerns promptly and courteously.
• Collaborate with housekeeping, dining, and other departments to ensure smooth operations and guest satisfaction.
• Maintain accurate records of guest information and transactions using our internal systems.
• Assist in organizing and coordinating resort events, such as dive trips, social gatherings, and special occasions.
• Promote our resort's amenities and services to guests, ensuring they make the most of their stay.
• Contribute to a positive and welcoming atmosphere, embodying our resort's values of hospitality and excellence.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front office or hospitality roles, preferably in a luxury or resort setting.
• Proven ability to work in a fast-paced environment with attention to detail and strong organizational skills.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Familiarity with hotel management systems (PMS) and other relevant software.
• Ability to multitask and prioritize tasks effectively under pressure.
• Strong customer service orientation with a passion for creating memorable guest experiences.
• Valid ID and work permit for Bali, as required by local regulations.
• Enthusiasm for island life and a commitment to delivering exceptional service in a tropical paradise.

🛠️ Keahlian

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